Refund and Returns Policy

Last Updated: December 9, 2025

At Goveyra, we are committed to your satisfaction. This policy outlines the terms for refunds and returns for purchases made on https://store.goveyra.com.

1. Returns Due to Change of Mind

We accept returns of unused, non-personalized items within 14 calendar days from the date of delivery.

• Condition: The item must be in its original, unused condition, with all tags attached, and returned in its original packaging.
• Process:
  1. Contact our customer service at support@goveyra.com within the 14-day period to request a Return Merchandise Authorization (RMA).
  2. Once approved, you will receive return instructions.
  3. Pack the item securely and ship it to the provided address.
• Refund: Upon receipt and inspection of the returned item, we will initiate a refund to your original payment method. Return shipping costs are the responsibility of the customer. Please note that original shipping fees are non-refundable.

2. Returns for Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during shipping, or not what you ordered, please contact us within 7 calendar days of delivery.

• Process:
  1. Email us at support@goveyra.com with your order number and clear photos/videos showing the issue.
  2. We will assess the issue and, if eligible, provide a prepaid return shipping label or arrange for a replacement/refund without requiring you to return the item.
• Resolution: We will, at your choice, replace the item (subject to availability) or provide a full refund, including any standard shipping costs you paid.

3. Non-Returnable Items

For hygiene and custom-made reasons, the following items cannot be returned:

• Personalized or custom-made products.
• Items that have been used, altered, or damaged after delivery.
• Any product not in its original condition or missing tags/packaging.

4. Refund Processing

• Timing: Once we receive your return, please allow 5-10 business days for inspection and processing. The refund will then be issued to your original payment method.
• Notification: You will receive an email notification once your refund has been processed.
• Bank Processing: It may take an additional 5-10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution’s policies.

5. Exchanges

We currently do not offer direct exchanges. To exchange an item, please follow the standard return process to receive a refund, and then place a new order for the desired item on our website.

6. Contact Us

For any questions regarding returns or refunds, please contact our customer service team:
Email: support@goveyra.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+8). We aim to respond within 24 hours on business days.